LEARN HOW TO CLAIM YOUR ORDER.
After purchasing an item from our shop, you can contact us to claim via Discord, or through our live chat system. Below are instructions for both methods.
HOW TO CLAIM YOUR ORDER: VIA LIVE CHAT
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STEP ONE: BUY YOUR ITEM!
Find ANY Grow A Garden package from our store, add it to your cart and click buy now! We accept hundreds of payment methods from around the World. After purchasing, make sure to screenshot your confirmation page. Or, you find the confirmation email from Shopify in your emails!
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STEP TWO: OPEN A LIVE TICKET
Find the 💬 (chat bubble icon) on the bottom of your screen... tap it to open a Live Ticket. Click "Claim a Order" and answer the questions it prompts you with. It will ask for your email address, order number (which could be found in your email after purchasing) and username!
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STEP THREE: GET YOUR ORDER - JUST LIKE THAT
One of our agents will get back to you and instruct you to join their game, where they will gift you the item directly to your inventory! The amount of time it takes for an agent to get to you depends on our availability, but don't worry, you will be notified via email or phone number when a new message is in your ticket!
VIDEO INSTRUCTION ON HOW TO CLAIM! (VIA LIVE CHAT)
HOW TO CLAIM YOUR ORDER: VIA DISCORD
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STEP ONE: BUY YOUR ITEM!
Find ANY Grow A Garden package from our store, add it to your cart and click buy now! We accept hundreds of payment methods from around the World. After purchasing, make sure to screenshot your confirmation page. Or, you find the confirmation email from Shopify in your emails!
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STEP TWO: OPEN A LIVE TICKET
Click here to join our Discord server! Here, you will find the "claim-here" channel and create a ticket, complete the form that the ticket prompts you (your order number found in your email after purchase, your username and the product name you bought), and that's it!
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STEP THREE: GET YOUR ORDER - JUST LIKE THAT
One of our agents will get back to you and instruct you to join their game, where they will gift you the item directly to your inventory! The amount of time it takes for an agent to get to you depends on our availability, but don't worry, you will be pinged when